At NEW Consulting, we believe that the best brand and marketing strategies are worthless if you don't offer a great experience that makes people want to come back and tell their family and friends about you. Now, we keep referring to customer experience and not service because they are two different concepts. Customer service is a part of your overarching customer experience strategy. We explain more about the difference here.
The good news is that there are easy ways you can easily take your customer service and experience to the next level for free by thinking about what you say while you interact with you customers. Watch the video below to take your customer service game to the next level in 60-seconds.